The operator’s latest update says a coordinated cheating syndicate, rather than RNG manipulation, accounted for suspicious play patterns.
The regulator says firms must prove misconduct before acting, and it sets out how to handle identity fraud, account takeovers and disputed winnings.
The operator said it refunded a record $287,292 last year to 6,801 players, for an average refund of $42 per player. It also permanently banned 252 accounts.
Executive says PokerStars is in “an arms race” with players looking to deploy illegal software to try to gain an advantage.
A PokerStars blog post details the efforts of its Game Integrity Team, its dedication to catching poker cheaters, and maintaining a safe and fair poker ecosystem.